Refund policy

Last updated: November 9, 2026

This policy covers everything sold by Crown Club CLT at crownclubclt.com: Crown Club gear, memberships, and away and home game experiences.

Crown Club gear (tees, sweatshirts and other merchandise)

  • You can return gear within 30 days of delivery for a refund.
  • Items must be unworn, unwashed and in their original condition with tags attached.
  • Return shipping is paid by the customer, unless we sent you the wrong item or it arrived damaged or defective.
  • Need a different size? We're happy to exchange for another size within 30 days, as long as it's in stock.
  • Gift cards are not refundable.

Memberships

  • You can cancel a membership for a full refund any time before your member kit ships.
  • Once your member kit has shipped, the membership is non-refundable.
  • Memberships renew automatically once a year. See our Purchase Options Cancellation Policy for how to cancel a renewal.

Away and home game experiences

Because of our commitments with hotel and ticket partners, payments for away and home game experiences are non-refundable. Packages are transferable: if you can't attend, you can send someone in your place. This may not apply to flight packages within a certain time period. The Crown Club will try to help you find someone to take your spot, but can't guarantee it will be filled.

How to start a return or refund

Email us at bringbackthebuzz@gmail.com with your order number and what you'd like to return or cancel. We'll reply with instructions and the return address. Please don't send items back without contacting us first.

Damaged, defective or wrong items

Please inspect your order when it arrives and email us within 14 days if an item is damaged, defective or not what you ordered, with a photo if possible. We'll make it right at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are not refunded.